Privacy & cookies
This notice explains what personal information Staya collects through this website, why, and what your rights are. We keep it short because we collect very little.
Who we are
This website is run by Staya Properties Ltd (company number 16869651) trading as Staya ("we", "us"). We are the controller of the personal information described here.
Address: Staya Properties Ltd, 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email for privacy questions: hello@stayaproperties.com
What we collect
- Your estimate enquiry. When you use the estimate form we collect your name, email address, phone number, property postcode, number of bedrooms and your current situation (let, empty, owner-occupied or developer).
- Anything else you tell us when we reply to you or speak with you about your property.
- Basic technical information. Like any website, our hosting provider processes your IP address and browser details to deliver pages and protect the site from attacks. We do not use this to identify you.
We use Cloudflare Web Analytics, a privacy-focused tool that counts visits and shows which pages are popular. It does not use cookies, does not track you across other websites, and does not identify you personally. We do not use advertising or tracking cookies, and we do not sell your information to anyone.
How we use it, and our legal basis
| Purpose | Legal basis (UK GDPR) |
|---|---|
| Replying to your enquiry and preparing your earnings estimate | Taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries |
| Following up about your enquiry | Our legitimate interest in running and growing our business. You can ask us to stop at any time. |
| Managing your property if you become a client | Performance of our contract with you |
| Keeping the website secure | Our legitimate interest in protecting the site and its visitors |
| Understanding how many people visit and which pages they use (Cloudflare Web Analytics, cookie-free) | Our legitimate interest in improving the website |
| Knowing how you found us (for example, a poster or social media link), recorded with your enquiry | Our legitimate interest in understanding which marketing works |
| Meeting legal, tax and accounting obligations | Legal obligation |
We will only send you marketing emails if you have asked for them, and every one will let you unsubscribe.
Who we share it with
We only share your information with the service providers we need to run this website and reply to you. Each acts on our instructions:
- Formspree receives estimate form submissions and forwards them to us.
- Google (Google Workspace) provides our email.
- Cloudflare hosts this website, protects it from attacks and provides our cookie-free visitor analytics.
We may also share information with our professional advisers, or where the law requires it.
International transfers
Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is protected by recognised safeguards, such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
- Enquiries that don't lead to working together: deleted within 12 months of our last contact.
- Client records: for as long as we work together, then up to 6 years for legal and tax purposes.
Your rights
You can ask us to access, correct, delete or restrict the use of your information, to object to how we use it, or to transfer it to you or someone else. To make a request, email hello@stayaproperties.com. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
This website does not set any analytics, advertising or tracking cookies; our visitor analytics are cookie-free. Our hosting provider, Cloudflare, may set a strictly necessary security cookie (such as __cf_bm) to tell real visitors apart from bots. Strictly necessary cookies don't require consent.
If we ever add advertising tools or analytics that use cookies, we will update this notice and ask for your consent before setting those cookies.
Changes
We may update this notice from time to time. The date at the top shows when it last changed.